![]() Make sure your device is supported and that the latest version of the app is installed.Power down or restart your device, and then try relaunching the Disney+ app once rebooted.Pirates of the Caribbean: At Worlds End is a popular, trial version multiplatform game. Far Cry 3 for PlayStation 4 Far Cry 3 for Xbox One. Close down the Disney+ app fully and relaunch the Disney+ app or refresh the Disney+ site and try playing the video again in a few minutes. Download the latest version of the top software.If it works, you’ve now eliminated that the problem is your account or if it’s your internet, but restricted to your device. Try logging into Disney+ on a different device, such as your phone, web browser, or video game console.I’d recommend giving your router a reboot as well if the problem persists. Check your internet connection is working correctly. ![]() To fix this problem, check the following: How To Fix Error Code 39: ‘We’re sorry, but we cannot play the video…’ on Disney+? An unusually high number of simultaneous requests for specific content.Unstable internet connection or Wi-Fi signal.Accessing Disney+ from an unsupported device or configuration.This is usually the result of requested content being temporarily inaccessible. What does Error Code 39: ‘We’re sorry, but we cannot play the video…’ on Disney+ mean? If you’ve ever started up Disney+ on your device and gotten an error message that says Error Code 39: ‘We’re sorry, but we cannot play the video…’ you might be wondering what you can do to fix it.
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